Info: You are now ready to chat with Ankit.
Ankit: Thanks for contacting EA Customer Experience, my name is Ankit. How may I assist you today?
you: I resume this case. I want to know whether this case have already be reported to EA.
Ankit: Hi.
Ankit: Okay
you: This case I mean by 'Battlefield 3 unable to run in Windows 8.1'. Do you know Windows 8.1?
Ankit: Yes, i would like to let you know that your case has already been escalated, so you will have to wait for few more days.
Ankit: Basically it takes 7-8 business days, and your problem would be resolved.
you: This case only happens to me? I think that others are experiencing this problem same as mine. I want to let you know that this is very critical and very urgent matter.
Ankit: I understand the inconvenience caused to you. We apologize for that.
Ankit: Your case would surely be resolved very soon, please don't worry.
you: So, you mean they go through the process of fixing this issue? Anyway, you have to response to the new OS quickly. I hope that Battlefield 3 could be competible to Windows 8.1.
you: Then how can I know whether this issue is fixed?
you: Will you notice about this issue in Battlelog site?
Ankit: Windows 8.1 is in testing phase, so we can not predict about that. I am really sorry for that.
you: No, I mean when this issue is fixed, how will you let us know that the issue is fixed?
you: I didn't see any official notice about that.
Ankit: Yes, sure the specialist team will be resolve this issue, or it will address to your concern in best possible manner.
Ankit: Okay, you will be informed via e-mail. Don't worry.
you: Via e-mail? That's good. And this will be fixed in a week right?
Ankit: Yes, sure. You will be informed in 7-8 business days as your case was already escalated on 19-10-2013.
Ankit: Yes via e-mail..:-)
you: Good. They have already known about it. I should just stay away and wait for them to fix it. I will wait just for a while. Thank you. Bye.
Ankit: Yes, your case is under process.
Ankit: It was really nice talking to you.
Ankit: I really appreciate your patience.
Ankit: It was my pleasure to help you today.Thank you for contacting EA. I appreciate your time. Have a great day.
Ankit: Take care.
you: And don't close this case. Close it when they completely fix it. Thank you and I'm gonna print our dialog. Take care yourself. Bye.
Ankit: Yes, we will surely resolve your issue, its under process.
Ankit: Trust me...
you: I've fully understood. Bye.
Ankit: Yes we are always here to help you out.
Ankit: Bye, have a great time.
you: By the way, I can't print this dialog.
you: Would you help me?
Ankit: Okay, no need to worry. We are surely going to resolve your issue, its under process.
Ankit: Our specialist team is working on your issue.
you: Yes, I understand. I'm just going to show others that EA is going through under progress of fixing Windows 8.1 competibility issues.
you: But I cannot print this dialog.
you: There is no response to Print button.
Ankit: Just click on the e-mail chat window, and type your e-mail id.
info: Your chat transcript will be sent to xxxx@xxxxxxx.xxxx at the end of your chat session.
Ankit: No need to worry, try this.
you: Thank you.
you: And one more thing, I forgot.
Ankit: You are always welcome.
Ankit: Yes, sure let me know please.
you: I have to say that Battlelog site slows when I try to connect to it via IE11.
you: Battlelog plugin has also a competibility issues. Misworking of it makes IE11 too slow.
Ankit: Okay
Ankit: Would you mind holding for few seconds till i fetch information for you.?
you: OK.
Ankit: I have checked that, no need to worry.
Ankit: Its basically due to your windows compatibly.
Ankit: When your specialist team would be contacting you all your issues will be resolved, don't worry.
you: Yeah, I 've been suspecting the compatibility of Windows 8.1. Then EA or DICE, or whatever team is also in the progress of fixing Battlelog plugin, which is newly competible to Internet Explorer 11 (Windows 8.1). Do I get your point well?
Ankit: Battlelog requires a browser able to run its plugins properly in order to to play BF3. Below are our recommendations. Please note this is not an exhaustive list:
Ankit: The BattleLog plugin itself may also be waiting for input from you, and might be easy to miss. If it's your first time firing up BattleLog, check for any browser messages telling you that it needs an update and your confirmation.
Ankit: These are the information for you by my end, rest our specialist team would resolve your issue.
you: Actually, it was not the first time to fire up Battlelog. I hope that Battlelog would work soon very very soon in Internet Explorer 11. Well done. Very very very very GOOD!
Ankit: And one more thing i would like to let you know that make sure that your antivirus program isn't conflicting or preventing it from launching.
you: Take care of yourself. I have to say thank you. Then bye bye.
Ankit: Thank you so much. You are always welcome.
자유 게시판
DICE는 Windows 8.1에 대한 배틀필드3 호환성 문제를 해결 중에 있다.
2013.10.24 21:13
EA가 이미 Windows 8.1에서 배틀필드3가 동작하지 않는다는 것을 이미 알고 있습니다. 그래서 DICE 쪽 개발 부서로 문제 사항을 전달하였고 지금 수정 작업중에 있다네요. 대략 일주일 내외로 Windows 8.1에 대한 배틀필드3의 호환성 문제가 해결된다고 밝혔습니다.
다음은 EA 직원과의 chat 녹취록입니다...
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EA Worldwide Customer Experience
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General Info
Below you'll find a transcript of your recent conversation with one of our EA Game Advisors for your records. If you need further assistance with your issue, please log into help.ea.com, and click on “My Cases” to reconnect with us and continue your conversation.
If you have any other questions, we recommend taking a look through our Help Center located at help.ea.com. The Help Center is where you can find all of our help articles, which provide answers to a wide range of issues for all EA products. You can also check out AnswerHQ by visiting answers.ea.com, where you’ll be able to get helpful advice and answers from our resident experts in the community.
EA Worldwide Customer Experience
Note: This email address isn’t monitored or capable of receiving replies
General Info
Chat start time : Oct 24, 2013 7:15:00 AM EST
Chat end time : Oct 24, 2013 7:52:35 AM EST
Duration (actual chatting time) : 00:37:34
Operator : Ankit
Chat Transcript
Info: Your approximate wait time is 0 minute.
Info: You are now ready to chat with Ankit.
Ankit: Thanks for contacting EA Customer Experience, my name is Ankit. How may I assist you today?
you: I resume this case. I want to know whether this case have already be reported to EA.
Ankit: Hi.
Ankit: Okay
you: This case I mean by 'Battlefield 3 unable to run in Windows 8.1'. Do you know Windows 8.1?
Ankit: Yes, i would like to let you know that your case has already been escalated, so you will have to wait for few more days.
Ankit: Basically it takes 7-8 business days, and your problem would be resolved.
you: This case only happens to me? I think that others are experiencing this problem same as mine. I want to let you know that this is very critical and very urgent matter.
Ankit: I understand the inconvenience caused to you. We apologize for that.
Ankit: Your case would surely be resolved very soon, please don't worry.
you: So, you mean they go through the process of fixing this issue? Anyway, you have to response to the new OS quickly. I hope that Battlefield 3 could be competible to Windows 8.1.
you: Then how can I know whether this issue is fixed?
you: Will you notice about this issue in Battlelog site?
Ankit: Windows 8.1 is in testing phase, so we can not predict about that. I am really sorry for that.
you: No, I mean when this issue is fixed, how will you let us know that the issue is fixed?
you: I didn't see any official notice about that.
Ankit: Yes, sure the specialist team will be resolve this issue, or it will address to your concern in best possible manner.
Ankit: Okay, you will be informed via e-mail. Don't worry.
you: Via e-mail? That's good. And this will be fixed in a week right?
Ankit: Yes, sure. You will be informed in 7-8 business days as your case was already escalated on 19-10-2013.
Ankit: Yes via e-mail..:-)
you: Good. They have already known about it. I should just stay away and wait for them to fix it. I will wait just for a while. Thank you. Bye.
Ankit: Yes, your case is under process.
Ankit: It was really nice talking to you.
Ankit: I really appreciate your patience.
Ankit: It was my pleasure to help you today.Thank you for contacting EA. I appreciate your time. Have a great day.
Ankit: Take care.
you: And don't close this case. Close it when they completely fix it. Thank you and I'm gonna print our dialog. Take care yourself. Bye.
Ankit: Yes, we will surely resolve your issue, its under process.
Ankit: Trust me...
you: I've fully understood. Bye.
Ankit: Yes we are always here to help you out.
Ankit: Bye, have a great time.
you: By the way, I can't print this dialog.
you: Would you help me?
Ankit: Okay, no need to worry. We are surely going to resolve your issue, its under process.
Ankit: Our specialist team is working on your issue.
you: Yes, I understand. I'm just going to show others that EA is going through under progress of fixing Windows 8.1 competibility issues.
you: But I cannot print this dialog.
you: There is no response to Print button.
Ankit: Just click on the e-mail chat window, and type your e-mail id.
info: Your chat transcript will be sent to xxxx@xxxxxxx.xxxx at the end of your chat session.
Ankit: No need to worry, try this.
you: Thank you.
you: And one more thing, I forgot.
Ankit: You are always welcome.
Ankit: Yes, sure let me know please.
you: I have to say that Battlelog site slows when I try to connect to it via IE11.
you: Battlelog plugin has also a competibility issues. Misworking of it makes IE11 too slow.
Ankit: Okay
Ankit: Would you mind holding for few seconds till i fetch information for you.?
you: OK.
Ankit: I have checked that, no need to worry.
Ankit: Its basically due to your windows compatibly.
Ankit: When your specialist team would be contacting you all your issues will be resolved, don't worry.
you: Yeah, I 've been suspecting the compatibility of Windows 8.1. Then EA or DICE, or whatever team is also in the progress of fixing Battlelog plugin, which is newly competible to Internet Explorer 11 (Windows 8.1). Do I get your point well?
Ankit: Battlelog requires a browser able to run its plugins properly in order to to play BF3. Below are our recommendations. Please note this is not an exhaustive list:
Recommended:Google Chrome [google.com] Mozilla Firefox [mozilla.org]
Ankit: Yes, sure.
Ankit: The BattleLog plugin itself may also be waiting for input from you, and might be easy to miss. If it's your first time firing up BattleLog, check for any browser messages telling you that it needs an update and your confirmation.
Ankit: These are the information for you by my end, rest our specialist team would resolve your issue.
you: Actually, it was not the first time to fire up Battlelog. I hope that Battlelog would work soon very very soon in Internet Explorer 11. Well done. Very very very very GOOD!
Ankit: And one more thing i would like to let you know that make sure that your antivirus program isn't conflicting or preventing it from launching.
you: Take care of yourself. I have to say thank you. Then bye bye.
Ankit: Thank you so much. You are always welcome.
[녹취록의 끝입니다.]
댓글 [1]
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캐러디아 2013.10.25 03:12
일주일 내외면 배틀필드 4라고.... ....