More and more users confirm issues with the KB2862330 Windows 7 update, as the bulletin apparently fails to install on lots of computers, but Microsoft remains pretty much tight-lipped on this subject.

Ben Herila, Microsoft product manager, has confirmed through a small post that Redmond is still working to find the cause of the issues, explaining that a free-of-charge support incident is available to anyone willing to help the team deal with the problem.

“We can offer anyone who has this issue and is willing to go through troubleshooting a free-of-charge support incident and Support will work with you 1-1 to get your computer(s) back into a working state. The teams who released this update do know that there may be a problem and are doing additional testing to identify the root cause of the issue that folks are experiencing,” he wrote.

At this point, the patch is still being delivered via Windows Update, which means that in most cases, the bulletin is expected to install just fine.